Baji365 Privacy Policy — How We Protect Your Data

1. Introduction

Baji365 ("we", "us", "the Platform") takes the privacy of its users seriously. This Privacy Policy describes how we collect, use, store and protect personal information when you register an account, make deposits and withdrawals in PKR, place bets on cricket and other sports, access the live casino, play fish games, or interact with any other part of the Baji365 platform.

This policy should be read alongside the Terms and Conditions, which together form the complete agreement between you and Baji365. If you have questions about anything in this policy, the support team is available 24/7 via live chat and can be contacted at the email address shown in the footer of this page.

We only collect information that is genuinely needed to run your account, process your transactions, and keep the platform secure. We do not build advertising profiles on our users or sell personal data to marketing companies.

2. Data We Collect

The information we collect falls into three main categories: information you give us directly, information generated by your use of the platform, and information we may receive from third-party service providers involved in payment processing or identity verification.

Information you provide directly:

• Full legal name and date of birth
• Pakistani mobile number and email address
• Residential address
• Login credentials (username and password — passwords are stored in hashed form and are never readable by staff)
• National identity card number or passport number submitted during KYC verification
• Copies of identity documents uploaded during the verification process
• Payment method details such as JazzCash account number, Easypaisa wallet number, bank account number or card details

Information generated by platform use:

• Betting history, stake amounts, game session data and transaction records
• Login times, IP addresses and device identifiers
• Browser type and operating system
• Pages visited, features accessed, and time spent on different platform sections
• Support chat history and any communications you have with the support team

Information from third parties:

• Identity verification results from KYC service providers
• Fraud risk scores and transaction verification data from payment processors
• Device fingerprint and risk assessment data from security service providers

3. How We Use Your Data

Your personal data is used for the following purposes:

• Account management: Creating and maintaining your Baji365 account, authenticating your login, and communicating account-related updates to you.
• Transaction processing: Handling PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and mobile wallets accurately and securely.
• Identity verification: Confirming your age and identity as required before processing your first withdrawal or where ongoing compliance checks are necessary.
• Customer support: Responding to your queries, resolving disputes, and reviewing bet settlement complaints using your account and transaction history as reference.
• Platform security: Detecting and preventing fraud, multiple account abuse, bonus misuse and any other activity that threatens the integrity of the platform or other users.
• Platform improvement: Analysing aggregate usage patterns to understand which features are working well and where the experience can be made better for Pakistan players.
• Responsible gaming: Monitoring account activity for patterns that may suggest problematic play and applying protective measures such as deposit limits or account restrictions where appropriate.
• Legal compliance: Retaining records as required by applicable legal obligations and responding to lawful requests from authorities where we are required to do so.

We do not use your data to show you third-party advertisements, build external marketing profiles, or share your information with unrelated businesses.

4. Legal Basis for Processing

Every time Baji365 processes your personal data, we do so on one of the following legal grounds:

• Contract performance: Processing necessary to deliver the services you signed up for — running your account, processing transactions, settling bets.
• Legal obligation: Processing required to comply with applicable laws, including identity verification and financial record retention requirements.
• Legitimate interests: Processing carried out to protect the security and integrity of the platform, prevent fraud and abuse, and improve service quality — provided these interests do not override your privacy rights.
• Consent: For non-essential communications or uses of data where consent is the appropriate basis. You may withdraw consent for these at any time without affecting your ability to use the platform.

5. Payment Data & Financial Transactions

All financial transactions on Baji365 — including PKR deposits and withdrawals — are processed through secure third-party payment providers. When you make a deposit using JazzCash, Easypaisa, Raast, a bank account or another supported method, the transaction is handled by that provider's secure systems.

Baji365 does not store complete debit or credit card numbers on its own servers. We retain only the last four digits of a card number for reference purposes. Mobile wallet identifiers such as your JazzCash or Easypaisa registered number are stored to match your account to your payment method for withdrawal processing.

6. Sharing Your Data

Baji365 does not sell your personal information. We share data only in the following circumstances and only to the extent necessary:

• Identity verification providers: Your name, date of birth and identity document images are shared with KYC service providers to verify your identity before withdrawal processing.
• Payment processors: Transaction details are shared with payment service providers to execute your deposit and withdrawal requests in PKR.
• Fraud and security services: Device data, IP addresses and transaction patterns may be analysed by fraud prevention providers to protect your account and the platform.
• Live casino and game providers: Your username and game session data are shared with third-party studio providers that operate the live casino tables, fish games and slots you play. These providers process this data under their own data protection agreements with Baji365.
• Legal and regulatory authorities: Where we receive a lawful and properly authorised request from a relevant authority, we may be required to disclose certain account or transaction information. We will always seek to notify affected users where we are legally permitted to do so.
• Business transfers: In the event of a merger, acquisition or sale of assets, user data may be transferred as part of that transaction. Users would be notified of any change in the data controller responsible for their information.

All third-party providers that handle personal data on our behalf are required to sign data processing agreements committing them to handle your information securely, use it only for the stated purpose, and delete it when it is no longer needed for that purpose.

7. Data Retention

We retain your personal data for as long as your Baji365 account is active and for a period after closure as required by applicable legal and compliance obligations. In practice, this means:

• Account and registration data is retained for a minimum of five years after account closure for compliance and audit purposes.
• Financial transaction records including deposit and withdrawal history are retained for a minimum of five years.
• Identity verification documents are retained for a minimum of five years after the verification was completed or the account was closed, whichever is later.
• Support chat logs and communications are retained for a minimum of two years.
• Technical logs such as IP access records and device data are retained for twelve months on a rolling basis.

When data is no longer required and no legal retention obligation applies, it is securely deleted or anonymised so it can no longer be linked to your identity.

8. Cookies & Tracking Technologies

Baji365 uses cookies and similar technologies — including local storage and session storage — to make the platform work properly, remember your preferences, and understand how users interact with different features.

Types of cookies we use:

• Essential cookies: Required for the platform to function. These handle your login session, keep you authenticated between pages, and enable core features like the bet slip and deposit flow. These cannot be disabled without breaking core platform functionality.
• Preference cookies: Remember your settings such as language preference, odds format and display preferences so you do not need to reset them every session.
• Analytics cookies: Collect anonymised data about which pages are visited most, how long users spend on different sections, and where users encounter issues. This helps us improve the platform for Pakistan players.
• Security cookies: Used by fraud prevention systems to identify unusual access patterns and protect accounts from unauthorised access.

You can manage or delete cookies through your browser settings. Removing essential cookies will log you out and may prevent the platform from working correctly. Analytics and preference cookies can be cleared without affecting your ability to use core features.

9. Security Measures

Baji365 applies technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or alteration. These include:

• SSL/TLS encryption for all data transmitted between your device and the Baji365 platform.
• Bcrypt password hashing — your login password is never stored in readable form.
• Two-factor authentication (2FA) available to all account holders for additional login security.
• Access controls that limit which staff members can access personal data, restricted to those with a genuine operational need.
• Regular security reviews and penetration testing of platform infrastructure.
• Anomaly detection systems that flag unusual login patterns or transaction behaviour for review.

No online platform can guarantee 100% security against all threats. However, we continuously work to maintain and improve our security posture. If you suspect your account has been accessed without your authorisation, contact support immediately so we can secure your account.

10. Your Rights Over Your Data

You have a number of rights regarding the personal data Baji365 holds about you. These rights can be exercised by contacting the support team via live chat or email. We will respond to all valid requests within 30 days.

11. Children's Privacy

Baji365 is strictly an adults-only platform. No person under the age of 18 is permitted to register an account, make a deposit, or use any feature of the platform. We do not knowingly collect personal data from minors.

During registration, users are required to confirm that they are 18 or older. Age verification is carried out as part of the KYC process and accounts where the user is found to be underage will be immediately closed. Any data collected during such an account's existence will be deleted, and any transactions will be reversed where possible.

If you have reason to believe that a minor has registered on the platform or has access to an account, please contact support immediately so the situation can be investigated and resolved promptly.

12. Updates to This Policy

Baji365 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in technology, or updates to applicable legal requirements. The date of the most recent revision is always shown at the top of this page.

When we make significant changes that affect how your data is processed, we will notify registered users by email or through an in-platform notification before the changes take effect. Continued use of the platform after the effective date of an updated policy constitutes acceptance of the revised terms.

We encourage you to review this page periodically, particularly before making significant transactions or providing additional personal information.

13. Contact Us About Privacy

If you have a question about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how your personal information is being handled, please get in touch through any of the following channels:

• Live chat: Available 24/7 on the Baji365 platform — the fastest way to get a response for most privacy queries.
• Email: The support email address is shown in the footer of this page. Please include your registered username and a clear description of your request. Privacy requests submitted by email are acknowledged within 24 hours and resolved within 30 days.

For data access or deletion requests, please be prepared to verify your identity before we can process your request — this is to protect your data from being accessed or deleted by someone other than you.